Power of Community - Pedernales Electric Cooperative

FAQ - Automatic Debit Authorization

Expand all Collapse all

• How do I sign up for automatic payments online?

  To set up automatic payments with your MasterCard or Visa credit card or by bank draft, log on to the PEC Member Portal and select the “Automatic Debit Authorization” tab in the left navigation bar. Click the ”Grant” button and enter the appropriate details to set up automatic payments using either bank draft or credit card.

• Can I cancel my automatic payments online?

  Yes. Log on to the PEC Member Portal, select the ”Automatic Debit Authorization” link in the left navigation bar, click the ”Withdraw” button, then click ”Save.”

• Do you retain my credit card information?

  To comply with Payment Card Industry Security Council standards, PEC does not store your credit card number when you sign up for automatic payments. Instead, PEC stores a reference number plus the last four digits of your credit card number, which is adequate for recurring payments but prevents unauthorized use of your credit card number.

  You are able to update or change your credit card information online in the “Automatic Debit Authorization” section of the PEC Member Portal, or by calling toll-free 1-888-554-4732 between 7 a.m. and 9 p.m. Monday through Friday.

• Will my automatic payment agreement draft date be affected by billing cycle changes?

  Yes. Automatic payments will be processed on the date your bill is due, so you will need to review your billing statement and determine if the date meets your needs; if necessary, you may request a change to your bill cycle.