Reporting Service Interruptions
In the event of an interruption, call us at 1-888-883-3379. Please include the following information to help us pinpoint the cause quickly and get crews dispatched efficiently:
- Your full name and address, along with your subdivision or community name
- The approximate time service was interrupted
- Whether your neighbors have electricity
- Any other pertinent information, such as downed electric lines or loud noises that occurred before or after the service disruption
High-Volume Call Answering System
Our high-volume automated system helps relay problems to our staff quickly and effectively and tracks restoration efforts, even during major interruptions. When you call, the system pinpoints the problem based on your PEC account number or the telephone number you have on file with us. If your phone number has changed, make sure to contact us. Telephone representatives are available 24 hours a day in our member service call center.