PEC Outage Center

Despite our resolute commitment to keeping your power on, occasional outages are unavoidable. To help you prepare for a possible service interruption, we’ve collected everything you need to know in one convenient place.

PEC Outage Center

Despite our resolute commitment to keeping your power on, occasional outages are unavoidable. To help you prepare for a possible service interruption, we’ve collected everything you need to know in one convenient place.

Before you report the outage to PEC, be sure to check your home breakers. You may be able to get the lights back on yourself! Once your outage is reported, check the outage map for more information. Any available updates will appear on the map, including the estimated time of restoration, the type of outage, and its status.

Want to know more? We’ve gathered all the information you need on outages below.

Stay informed by following PEC on:

Power outages are never ideal, but you can soften the impact by being prepared. Put together an emergency kit with items like flashlights, water, medications and first-aid items, and nonperishable food. To receive important text alerts from PEC, add or verify your mobile phone number on SmartHub or call 888-554-4732.

Trim any trees that are close enough to damage your home. Never trim trees that come within 10 feet of power lines yourself! Contact PEC at 888-554-4732, and we will trim them to a safe distance, free of charge.

If extreme cold is predicted, insulate external water lines on your water heater to help keep your pipes warm and save money on heating water. Remove and store garden hoses, and cover exposed water lines and spigots. When temperatures drop, drip your faucets to keep the pipes from freezing. For more helpful tips:

Know that nothing is more important to PEC than providing reliable electric service to keep you and your family safe. While some events are beyond our control, we work hard to ensure that we are as prepared as possible.

  • If you have an additional heating source, like a fireplace, be sure that it’s clean and working correctly before using it.
  • If you need to stay warm, remember to layer up. Electric blankets can also help, but do not fall asleep with them.
  • If you are trying to stay cool, dress in loose and lightweight clothes and use handheld fans. Drink water and sports drinks to stay hydrated.
  • If the power is out in your neighborhood and you have neighbors who need a little extra assistance, remember to check on them. Learn how you can help out in the heat here.

If you encounter a hazard, including damaged equipment or a downed power line, stay at least 50 feet away and call our emergency line at 888-883-3379. If you see someone who is in contact with a downed line or are uncertain if they may be in contact with one, including through an additional conductor like water, do not touch the person. Call 911 instead.

Get text updates

Add your mobile number to your PEC account, and you’ll be able to report outages and receive updates by text.

Enroll in Medical Necessity

If continuous electric service is required for health or safety reasons, enroll in our Medical Necessity Program.

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