Power of Community - Pedernales Electric Cooperative

Help Center PEC Help Center

We want to make sure you find answers to your questions, so we've compiled some of the most frequently asked questions below.

We've also added a Getting Started section to our Residential and Commercial members sections to help you learn more about the self-service features offered in the new PEC Member Portal.

Still can't find what you're looking for? Visit the Contact Us page to find out how to contact our Member Services staff.


Frequently Asked Questions

Need an answer right away? You’re in the right place. In this section, you’ll find answers to the questions we hear most often from our members. Select a topic below to go to that section or browse the entire list. Just click the questions to see our answers.


About the PEC Member Portal

About This Website

  • Which web browsers can I use with the PEC website?
  • How do I adjust text size on the PEC website?

About Your Service

  • How do I report a power outage?
  • What are your rates?
  • How do I read my meter?
  • How do your meters work?
  • What are PEC's deposit requirements?
  • Why am I required to provide personal identification?
  • How do I add utility lines at my construction project?
  • How can I change the name on my account?

Account Preferences

  • Where can I find my account number?
  • Can I change my billing address online?
  • Do you have electronic billing options?
  • Where do I manage my account preferences?
  • May I choose not to receive Texas Co-op Power Magazine?
  • Where do I change my email address?
  • How do I change my user ID?

Automatic Debit Authorization

  • How do I sign up for automatic payments online?
  • Can I cancel my automatic payments online?
  • Do you retain my credit card information?
  • Will my automatic payment agreement draft date be affected by billing cycle changes?

Billing & Payments

  • How do I read my bill?
  • How do I pay my bill?
  • How do I make a payment online?
  • Which credit cards can I use to pay my bill?
  • Do you retain my credit card information?
  • Will my electricity be disconnected if I can’t pay my bill?
  • Am I able to choose when my bill is due?
  • If I have more than one account, will I have more than one due date?
  • How many days are in my billing cycle?
  • When I apply for new service, will I be given a choice of due date or will one be automatically set?
  • Am I able to request a bill due date change myself?
  • Will my automatic payment agreement draft date be affected by billing cycle changes?
  • Why is my bill so high?
  • The difference between the beginning reading shown on my bill and the ending reading is not the same as the billed kilowatt-hour (kwh) use. Why?
  • How can I reduce my electric bill?
  • Why am I being billed a service availability charge and a delivery charge?
  • What is an invoice bill and what does it look like?
  • How are invoice bills displayed in the PEC Member Portal?
  • Can I mail one check for all accounts listed on my invoice bill?
  • Will I be able to pay by bank draft on the full amount listed on my invoice bill?
  • What forms of payment can I submit to pay my invoice bill?
  • Do you have a check by phone option?
  • If I have invoice billing, can I view the total balance of all of my accounts online?
  • Will I be able to pay my invoice bill for all my accounts online?
  • How do I access the detail of my accounts?
  • I recently made a payment. Why isn't it showing up on the PEC Member Portal?
  • Why do I sometimes have two payments due in a month, and no payments due in other months?

Deposits

Fixed & Average Payment Plans

Member Forum

  • Does PEC answer questions posted in the forum?
  • I clicked the link to report an abusive post but nothing happened?
  • I reported an abusive post but it has not been removed. Why?
  • How can I reply to someone else's post?
  • What topics may I post about in this forum?

MyUse Energy Analyzer

Power Outage

  • How do I report a power outage?
  • What can I do to help get my power back on?
  • What do I do after I've reported an outage?
  • How should I prepare for outages?
  • How does PEC manage calls during a widespread power outage?
  • Does PEC know that I have lost electric service during a storm?
  • How do you decide whose power to restore first?
  • Why would a PEC service crew pass by without restoring the power at my house?
  • Why does my neighbor have power and I do not?
  • What should members with special medical needs do to prepare for an outage?
  • Why can't you tell me how long it will take to restore my power?
  • What should I do if a power line falls in my yard?
  • How do I protect appliances in my house from power surges?
  • If power goes out, do I need to throw out all the food in my refrigerator and freezer?
  • Is it safe to use a generator when I lose power?
  • What is a supplier outage?
  • Why isn't the outage in my area mentioned on Facebook or Twitter?
  • What is a pole-top fire?
  • What can I do to help prevent outages?
  • How often is the report showing current outages updated?
  • The power is off at my location but the outage report says there are no current outages. How can that be?
  • My power is out and the online outage report shows an outage at a neighboring subdivision but doesn't list my neighborhood. Should I report it to PEC?
  • The estimated restoration time for my outage is unknown. What does that mean?

Safety

  • What should I do if I see a downed power line?

Service Requests

  • Can I request new service or transfer my service online?
  • What services may be requested online?

System Inventory

  • What is DRG and why does its employees want access to my property?
  • What is a system inventory?
  • How do I know the DRG employees are who they say they are?
  • How will I know when DRG will be in my neighborhood?
  • How long will DRG crews be on my property and what will they be doing?
  • How will DRG crews get to PEC equipment?
  • Do I have to give DRG access to my yard?
  • Will DRG crews need to go in my house?
  • Will there be damage to my property?
  • Is something wrong with the electrical equipment?