Introducing PEC’s intuitive new website
In our mission to serve you, we’re committed to staying up to date with the technologies our members use most.
That’s why we’ve overhauled our website to make finding what you need easier than ever and added convenient new features like chat assistance and streamlined outage reporting. We’ve also made it easier to start and stop service online.
Our new digital assistant can help you navigate your way around the site. Here, you can type in what you’re looking for and the assistant will guide you in the right direction. If you need additional help, there will soon be a feature that will allow you to chat with a live agent by logging into your account and activating the chat button.
“As we redesigned the website, we wanted to ensure that we made the services and information our members are looking for easy to find and use,” said PEC Creative Services Manager Ruth Verette.
To chat with an agent, you must log into your account. Here, you’ll find a chat button at the bottom right of the screen. While you won’t be able to make payments or discuss business regarding personal information, you can ask any question that you would over the phone.
“We wanted to give members the ability to conduct their business 24/7, and the website allows them to do that without having to call in and wait in a phone queue,” said Member Relations Engagement Director Kristi Moritz. “It also frees up time for our Member Relations agents to focus on more complicated calls.”
The new site launched on Wednesday, December 6, and updated account features in SmartHub are coming soon. Take a look around — we think you’ll like what we’ve done with the place.