Cooperative News

National Customer Service Week is Oct. 7-11

Thank you for the opportunity to serve you!

Our member relations agents are committed to providing the best possible service and experience – that’s why we keep you in mind with every action and interaction. Read why our members love being a part of the PEC family.

National Customer Service Week is Oct. 7-11

“I called PEC this morning for the very first time to connect my service. I was pleased and surprised that a human answered my call almost immediately. Rhonda was concise, resourceful, and had a pleasant disposition. She explained the process and stayed on the line coaching me while I set up my login and password on the PEC portal. I cannot say enough positive things about my experience.” – PEC member, Manchaca

“Kudos to PEC and especially the crew that came out and got our power restored at 6 a.m. on a Saturday! It was super easy to report the outage on the app. The crew was here within 30 minutes and had us back up 20 minutes later. Very courteous and professional!” – PEC member, Bulverde

“I wanted to express my gratitude for the wonderful response from your staff, John and his team, regarding the recent tree trimming at my home. John listened to us with great attention to detail. He and his entire crew were absolutely amazing. Thanks so much for hiring such outstanding gentlemen.” – PEC member, Austin

“We arrived at our lake house to find no electricity and it was 95 degrees inside. We contacted PEC and less than 30 minutes later, power was back on.” – PEC member, Granite Shoals

“I just wanted to recognize the outstanding service and responsiveness of your team as we work to get service to our new home. Nico and Joseph from your planning department have been outstanding to work with. I rarely see this level of access and engagement and thought it should be called out.” – PEC member, Burnet

“PEC is what other companies wish they could be and the best part is the people.” – PEC member, anonymous