Cooperative News

2019 J.D. Power results are in

PEC outranks all Texas utilities for overall satisfaction

Results from this year’s J.D. Power Electric Residential Customer Satisfaction Study are in — and we’re PEC Proud to share the highlights! Each year, we look forward to these syndicated results to learn how we can better serve you, our members.

  • PEC ranked among the top 10 electric cooperatives in the nation — coming in at No. 9 in the U.S.
  • Among all utilities, we ranked No. 12 — outranking all Texas utilities for overall satisfaction.
  • Our customer satisfaction scores increased over the past year.
  • Members surveyed enjoy our reliability, payment options, and our rates.
  • We also scored strongly on engaging with our members in the field — ranking No. 8 in the country among all utilities.

Survey year-to-date: July 2018 – June 2019