At its April board meeting, the PEC Board of Directors announced measures to assist members directly affected by COVID-19. Included in these measures, PEC is temporarily suspending disconnects for non-payment for members experiencing financial hardship. The cooperative is also waiving late fees, collection fees, same day service fees, and deposits for eligible members who qualify for financial assistance.
“We recognize power is a critical service and understand that some members are facing additional challenges,” said PEC Chief Executive Officer Julie C. Parsley. “We are standing by our PEC members to provide options to assist and ensure uninterrupted electric service.”
Members experiencing difficulty paying their bills as a result of COVID-19 can apply for PEC’s Member Assistance Program. Each year, PEC earmarks funds for the program and partners with area agencies to match contributions for those in need.
“The COVID-19 pandemic has had, and will continue to have, an enormous impact on our communities and businesses of all sizes,” said Paul Graf, PEC Board President and District 6 Director. “We feel it’s important to offer member support during these unprecedented times.”
PEC member relations agents are available to help identify the best options for members’ needs, including establishing payment arrangements. Members are encouraged to contact our agents Monday through Friday from 8 a.m. to 6 p.m. by calling 888-554-4732.
At this time, PEC offices and drive-thru lanes remain closed to members, but payments can be made online via SmartHub or through our automated payment line at 844-886-9798. Find additional ways to pay while our offices are temporarily closed.