Giving Back

PEC launches COVID-19 Relief Fund to support members in need through Nov. 1

Helping members in need

The COVID-19 pandemic has transformed lives across the world, including many here at home in Central Texas. As some PEC members are experiencing the health and financial hardships of the virus, the cooperative is launching the PEC COVID-19 Relief Fund.

To help those affected, you can now donate to help your neighbors in need pay their electric bill. These funds will be distributed through PEC’s Member Assistance Program, to provide bill assistance to members impacted by COVID-19.

“At PEC, we strongly believe in the power of community and have seen our members embrace the cooperative spirit,” said CEO Julie Parsley. “Making a voluntary donation is one way you can help other PEC members impacted by this virus. Together we’ll make a difference.”

At its April meeting, the PEC Board of Directors announced steps to help members affected by COVID-19 — including temporarily suspending disconnects for non-payment, and waiving late fees, collection fees, same day service fees, and deposits for eligible members who qualify for financial assistance. Starting July 1, PEC will resume standard billing and collection operations, but members may continue to benefit from the COVID-19 relief fund through Nov. 1.

To join PEC in helping its members impacted by COVID-19, donations can be placed through PEC’s SmartHub or PayPal.

Donate using PEC’s SmartHub — For members with a SmartHub account only

Log into your PEC SmartHub account. When you log into your account, you’ll receive a message asking if you’d to donate to the PEC COVID-19 Relief Fund.

By answering “Yes,” you will be sent to the “Submit Outage/Inquiry” page. Select, “Other Issues/General Inquiry.”

From the drop-down menu under “Inquiry Type,” select “COVID-19 Relief Fund.”

This will open a page where you can select the amount you’d like to donate.

Once complete, you will receive a confirmation email of your donation, and it will appear as a line item on your next bill.

SmartHub COVID-19 Relief mobile icon
You can select this icon in the SmartHub mobile app to make a donation via PayPal.

Use PEC’s SmartHub mobile app

From your smartphone, log into the PEC SmartHub app to make a donation. Simply launch the app and follow these steps:

  1. Select “Submit Outage/Inquiry” at the top of the screen.
  2. Select “Other Issues/General Inquiry.”
  3. Select “COVID-19 Relief Fund.”
  4. Complete the prompts to make your donation.

PayPal — For members and nonmembers

Anyone can donate using PayPal. When you click on the PayPal link, you will be redirected to PayPal’s site to make the donation.




Learn more about PEC’s efforts amid COVID-19 at pec.coop/covid-19/resources.