As part of Pedernales Electric Cooperative’s (PEC’s) commitment to keep members informed, the cooperative has launched a one-way emergency SMS (text) alert service.
“The new system, allows PEC to send text messages to members’ mobile phones during emergency situations, including prolonged power interruptions and peak energy demand conditions,” said Mike Viesca, PEC executive vice president of public affairs.
PEC members with a valid mobile phone number on file will automatically receive a text message verifying their enrollment. The message will come from number 25022, and will look similar to the message above. Standard message rates and data charges may apply, and members can opt out of these alerts if they prefer not to receive them by texting STOP to the verification message.
Members can verify their mobile phone number is on file by logging into SmartHub or by calling 888-554-4732.
PEC will soon release additional texting features, including the ability for members to report and receive updates on outages, request billing information, and text with an agent.
Members who have questions may reach out to a PEC agent by calling, 888-554-4732 Monday through Friday from 8 a.m. to 5:30 p.m.