PEC has received recent reports of scammers targeting members regarding tree trimming services and free solar panels. Never let your guard down when it comes to scams. PEC field employees and contractors carry authorization and will never ask for payment.
Study the tips below to learn what PEC will never do, and remember to stay vigilant. Knowing PEC’s business practices can help you spot and stop scammers.
PEC will never:
- Try to sell you products or services by phone or door-to-door, including solar panels, energy audits, tree trimming, “important energy-saving initiatives” or more.
- Call to threaten a service disconnection if payment is not made immediately.
- Ask you to pay with a prepaid card.
- Call from an out-of-state number.
- Instruct you not to call any other PEC number to make payment.
- Have a technician call you to say they are coming out to disconnect power.
- Request a cash payment at your home or business.
- Threaten a service disconnection on holidays or weekends.
Suspect a scam? Here’s what to do:
- If you are approached by someone claiming to work for PEC, ask to see identification or call our toll-free number to verify their identity.
- If you are contacted by someone claiming to be a PEC employee, verify it by contacting us toll-free at 888-554-4732, the phone number printed on your bill. Spanish-speaking representatives are available Monday through Friday, 8 a.m. to 6 p.m.
- If you receive a suspicious call, please attempt to take note of as much as you can about the scam attempt, then hang up and contact your local law enforcement agency or the Attorney General’s Consumer Protection Division to file a report. We also encourage members to then contact us with any information about the scam so we can attempt to have the scammer’s phone number disconnected.
For more information, visit pec.coop/scams.