Unfortunately, it is not uncommon for criminals to exploit our reliance on electricity to try and scam PEC members out of their money. Their methods can be sophisticated enough to trick even savvy consumers, but following a few simple steps can help ensure you never fall victim to these scams.
- If you are contacted by someone claiming to be from PEC threatening to shut off your power if they don’t receive immediate payment, hang up and contact us immediately. PEC will never threaten a service disconnection if payment is not made immediately.
- Our employees work in the field to collect payments at residential and commercial locations, but they will never accept cash. All PEC employees carry photo identification badges, travel in company vehicles, and wear PEC uniform shirts.
- We will also never ask you to pay using a prepaid card, call you from an out-of-state number, request a cash payment at your home or business, or instruct you not to call a listed PEC number to make payment.
- PEC does not ever sell products or services by phone or door-to-door, including solar panels. If you are approached by someone claiming to work for or in association with PEC, ask to see identification or call us immediately.
SUSPECT A SCAM? CONTACT US.
Visit the contact us section of our website or SmartHub and select ‘Scam Report,’ or call us at 888-554-4732. Our agents can verify the identity of PEC employees.
PEC is a proud member of Utilities United Against Scams, a group of utilities committed to spreading awareness of the suspicious behaviors and evolving tactics that scammers use to target consumers.