Our mission is to provide you safe, low-cost, reliable electric service with a positive member experience. As our membership grows and evolves, we continuously monitor trends to ensure we are allocating resources where they are best utilized.
Following the reopening of our offices during the pandemic, PEC has experienced a large decrease in member visits to our offices. To better serve our membership and utilize resources where they are best suited, starting November 1, PEC will limit office access by members to appointments only and focus payment activities to online, SmartHub, telephone, and electronic payment options. The drive-thrus will be limited to kiosk payments only. We expect these changes will help us manage resources more efficiently and allow us to dedicate our employees to enhancing payment and billing services.
Rest assured, we will always be available for our members and continue providing the same great service! We offer many convenient ways to pay. Payment kiosks will remain at office locations, and members may still contact us by phone Monday through Friday from 8 a.m. until 5:30 p.m. In-person appointments may be scheduled by members and those with development and planning needs by calling 888-554-4732.
We understand this is a big change for some of our members; many of you have developed personal relationships with PEC employees over the years. It is our responsibility to put the cooperative’s resources where they are needed most and to be fiscally responsible on behalf of all members.
PEC offers a variety of secure, convenient payment options. See all the options at pec.coop/billing. Please don’t hesitate to contact us with questions or concerns at 888-554-4732.