Unfortunately, it is not uncommon for criminals to exploit the public’s reliance on electricity to try and scam PEC members out of their money. Their methods can be sophisticated enough to trick even savvy consumers, but following a few simple steps can help prevent you from falling victim to these scams. Here’s what you need to know:
PEC does not solicit
PEC does not solicit products or services, including solar panels, or partner with anyone who does. If you are approached by someone claiming to work for or be associated with PEC, ask to see identification or call us immediately at 888-554-4732.
PEC will not demand immediate payment
If you are contacted by someone claiming to be from PEC threatening to shut off your power if they don’t receive immediate payment, hang up and contact us immediately. PEC will never threaten a service disconnection if payment is not made immediately.
Ask for PEC identification
Our employees work in the field to collect payments at residential and commercial locations, but they will never accept cash. All PEC employees carry photo identification badges, travel in company vehicles, and wear PEC uniforms.
PEC will not request cash or prepaid cards
We will also never ask you to pay using a prepaid card, call you from an out-of-state number, request a cash payment at your home or business, or instruct you not to call a listed PEC number to make payment.
Suspect a scam? Contact us.
You can report suspicious activity by submitting a request online at pec.coop/contact. Click on ‘Submit a request online’ and select ‘Scam Report’ in the drop-down menu. You can also call us at 888-554-4732.
PEC is a proud member of Utilities United Against Scams, a group of utilities committed to spreading awareness of the suspicious behaviors and evolving tactics that scammers use to target consumers.