Safety & Security

Update your contact information

To receive important messages, make sure PEC has your correct number

If you have recently moved, updated your email address, or changed cell phone service providers, your contact information could have changed. If this is the case, be sure to let PEC know your new phone number and email address so that we can send you important messages.

Update your contact information with PEC.

PEC will communicate important information to our members so they can be prepared and informed, but we can’t do that if we don’t know how to contact you.

It’s also beneficial for you. PEC recently launched a feature that allows members to text their outage to 25022. This is a great tool for members, but it won’t work unless your mobile number is associated with your PEC account.

To ensure your information is accurate, use the following steps:

  • Log in or sign up for access at
  • The email you use to log into SmartHub will be the email address we have on file.
  • From the top menu, select ‘My Information’ from the ‘My Profile’ drop down menu to confirm or update your email address, and select ‘Update My Billing Address & Contact Information’ to confirm, change, or add a phone number.
  • Click ‘Save’ or ‘Update’ when you’ve made changes. That’s it! Email address changes take effect immediately, but it may take up to two business days for phone number changes to show up in SmartHub.

Message and data rates may apply. If you need additional assistance or need help setting up contact information, call us at 888-554-4732 Monday through Friday, 8 a.m. to 5:30 p.m.