Understanding Your Bill

Our monthly bills are designed to make sure you understand everything about your account, including your charges and energy use. Our fresh design includes new and improved charts to help you better understand your energy use habits. Refer to the diagram and definitions on this page to learn more about your bill.

Front page of a PEC sample bill — Front of the bill

AMOUNT DUE
We’ve made it easy to spot your total amount due and the due date by prominently positioning them at the top, center of your bill. You’ll find this information circled and in large text so it’s easy to find and read.
ACCOUNT NUMBER
Your PEC account number: You’ll need it to call us, access SmartHub, or to report an outage.
DIRECTOR DISTRICT
This number identifies your PEC Board Director voting district.
MONTHLY ENERGY USE
Want to understand your energy use? View a graph of your month-to-month energy consumption in kilowatt hours (kWh). See your trends over the past year, and compare your use against weather data.
ENERGY COMPARISON
Follow trends in your monthly energy use and costs by comparing them to the previous month and the same month last year. You’ll also see your average energy cost per day and by kWh for the current bill.
IMPORTANT MEMBER INFORMATION
Learn what’s happening at your cooperative. We’ll fill this section with helpful information, from the latest PEC news and programs, to energy-saving tips, safety information, and more!
POWER OF CHANGE
Pledge to round up your electric bill to the nearest dollar each month or make a one-time donation to our Power of Change program. If you choose to enroll, the deduction will appear on the back of your bill as a line item under your Current Activity.
KIOSK BARCODE
Scan and pay your bill at any PEC kiosk, using this handy barcode. Our kiosks are conveniently placed outside each of our office locations.

(Back of bill)

BILLING PERIOD
This shows the date range, “from” and “to”, for which you are being billed.
METER MULTIPLIER
Some meters register only a portion of kilowatt-hours (kWh) used. For these special meters, PEC uses a multiplier to calculate your use.
PREVIOUS AND CURRENT ACCOUNT ACTIVITY
This is a breakdown of your previous balance, payment received, and current total amount due.
eDRAFT and/or eBILLING CREDIT
Members earning monthly savings by enrolling in our convenient billing options will see their credit or credits as separate line items here.
IMPORTANT TERMS AND DEFINITIONS
Find details about the line items of your bill and what these charges mean.
CONVENIENT WAYS TO PAY
We offer a number of payment options to suit your needs. Learn more about each in this section.
REPORT AN OUTAGE AND CONTACT INFORMATION
You’ll find our outage reporting line listed here as well as information to report via SmartHub. Information on how to update your contact information is also listed here.