Connecting Service

Welcome to the cooperative! We’re excited that you’re about to become a member of the largest and fastest-growing electric cooperative in the country. You’ve come to the right place to learn more about connecting service and managing your account. Explore the topics below to find information to help you get the most out of your membership.

Setting Up Service

To have electric service connected in your name at a metered location, please visit any PEC office or call us toll-free at 888-554-4732 between 8 a.m. and 6 p.m. Monday through Friday. To expedite the application process, please have your identifying information and method of payment available. Acceptable forms of ID include a tax identification number, Social Security number or driver’s license number and date of birth.

Fees Due

Membership is established with a one-time $50 refundable membership fee, and a $75 nonrefundable establishment fee is required for each new account. A deposit also may be required. More information about residential deposits is found in PEC’s Your Rights as a Member. A letter of credit or Letter of Guaranty may be acceptable in lieu of a deposit.

Service Connections 

Scheduled service connections are completed Monday through Friday between 8 a.m. and 5 p.m., with the exception of holidays. If you need your request completed within the next two business days or if you need electric service extended to a new service location that has never been metered, please let us know when you call or come by the office to request new service. An additional fee may be required for same day connects.

Rate Options

We purchase power for our members from diverse, competitive sources to ensure the best possible rates, and our wide variety of rate options are designed to best fit your lifestyle.

Learn more about our rate options »

Take Control of Your Account with SmartHub

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your electricity use, contact member services and much more.

Learn more about SmartHub »

Billing & Payments

With PEC, you have the power to decide how you pay your bill, and we have several convenient billing options you can select. Choose the method and plan that best fit your needs and your budget.

Learn about billing and payment options »

Auto Pay

Want to take one thing off your monthly to-do list? Sign up for an automatic payment plan to have your monthly PEC bill paid directly from your bank or credit card account.

Learn more about automatic payment »

Service Requests

Members can request a variety of services online, from energy audits to help you live more energy efficiently to tree trimming to protect lines and public safety.

Learn more about service requests »