PEC Outage Center

Despite our resolute commitment to keeping your power on, occasional outages are unavoidable. To help you prepare for a possible service interruption, we’ve collected everything you need to know in one convenient place.

PEC Outage Center

Despite our resolute commitment to keeping your power on, occasional outages are unavoidable. To help you prepare for a possible service interruption, we’ve collected everything you need to know in one convenient place.

Before you report the outage to PEC, be sure to check your home breakers. You may be able to get the lights back on yourself! Once your outage is reported, check the outage map for more information. Any available updates will appear on the map, including the estimated time of restoration, the type of outage, and its status.

Want to know more? We’ve gathered all the information you need on outages below.

Stay informed by following PEC on:

Power outages are never ideal, but you can soften the impact by being prepared. Put together an emergency kit with items like flashlights, water, medications and first-aid items, and nonperishable food. To receive important text alerts from PEC, add or verify your mobile phone number on SmartHub or call 888-554-4732.

Trim any trees that are close enough to damage your home. Never trim trees that come within 10 feet of power lines yourself! Contact PEC at 888-554-4732, and we will trim them to a safe distance, free of charge.

If extreme cold is predicted, insulate external water lines on your water heater to help keep your pipes warm and save money on heating water. Remove and store garden hoses, and cover exposed water lines and spigots. When temperatures drop, drip your faucets to keep the pipes from freezing. For more helpful tips:

Know that nothing is more important to PEC than providing reliable electric service to keep you and your family safe. While some events are beyond our control, we work hard to ensure that we are as prepared as possible.

Never trim trees that come within 10 feet of power lines yourself! Contact PEC at 888-554-4732, and we will trim them to a safe distance, free of charge. Never run a generator closer than 20 feet from doors and windows to prevent fumes from entering the home. If you have an additional heating source, like a fireplace, be sure that it’s clean and working properly before using it. For more safety tips:

If you encounter a hazard, including damaged equipment or a downed power line, stay at least 50 feet away and call our emergency line at 888-883-3379. If you see someone who is in contact with a downed line or are uncertain if they may be in contact with one, including through an additional conductor like water, do not touch the person. Call 911 instead.

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