At Pedernales Electric, it’s our priority to provide members with the most helpful and reliable services. Our Service Policy explains topics such as how to become a member, payment and service options and fees. For more information about our services, call our toll-free number: 1-888-554-4732.
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200 Service Policy
200.1 Condition of Service
The Cooperative’s Service Policy applies to all locations within its service area, according to the type of service delivered and subject to the provisions of the Cooperative’s rates and Line Extension Policy.
The Cooperative will provide electric service to all applicants within its service area, provided the following conditions are met:
- The applicant pays a membership fee and any other amounts, including any deposits, required by the Cooperative’s rules, including amounts required by the Credit Requirements and Deposits Policy.
- The applicant is not delinquent on a past or present account.
- The applicant accepts the terms for membership and rules for service, and provides the Cooperative with information reasonably required to verify the identity of the applicant.
- The applicant grants the Cooperative easement rights and acquires all necessary easements from adjacent landowners on a form acceptable to the Cooperative for its facilities. All costs and expenses, if any, related to the acquisition of easements to serve the applicant shall be the responsibility of the applicant, including the Cooperative’s costs and expenses if the Cooperative participates in the acquisition of the easements through condemnation proceedings.
- Service can be supplied from existing Cooperative lines or the Cooperative can build new power lines according to the Line Extension Policy.
- Pedernales Electric Cooperative provides standard electric service from overhead lines. Underground electric service may be available at the sole option of the Cooperative. Service is provided at one rate, at one point of delivery, with one meter, at one of the Cooperative’s standard voltages. Non-standard service may be available if requested but only if the Cooperative determines such service is feasible, and the applicant agrees to pay any additional cost to the Cooperative for delivering such non-standard service.
- The applicant provides a meter loop conforming to the Cooperative’s standards and the National Electrical Code.
- The applicant’s installation and equipment must not be hazardous or of such type that satisfactory service cannot be given.
- Temporary service will be billed on the applicable rate. Before the Cooperative provides temporary service, the applicant must pay the estimated cost to the Cooperative of installing and removing these facilities.
200.2 Membership Fee
Membership in the Cooperative is required for service. Membership fees will be set by the Cooperative’s Board of Directors and shall be held until the last service connection for a member is terminated. Termination of membership does not release a member or member’s estate from debts owed the Cooperative.
200.3 Establishment Fee
A non-refundable $75.00 fee will be collected for connecting service and/or transferring account information. This fee is in addition to the membership fee and other fees required.
For good cause, including for natural disasters or other declared emergencies, the Chief Executive Officer may waive, suspend, or modify the Establishment Fee for a limited duration to address the circumstances. After a good cause determination, the Chief Executive Officer must inform the Board of Directors at its next Regular Meeting of all actions taken under this section.
200.4 Same-Day Service Fee
If service is available at a location and a request for same day connection is made on Monday through Friday or on Saturdays or Sundays, a $250.00 non-refundable fee will be collected. This fee is in addition to the membership fee, establishment fee, deposits, if any, and other fees required.
Service reconnections after non-payment will not be performed after normal business hours unless the Cooperative determines otherwise. In the event any service reconnections after non-payment are performed after normal business hours on Monday through Friday or on Saturdays or Sundays, a non-refundable same-day service fee of $250 will be required to be paid prior to reconnection. This fee is in addition to the past due balance, reconnection fee, deposits and any other fees required. For good cause, including for natural disasters or other declared emergencies, the Chief Executive Officer may waive, suspend, or modify the Same Day Service Fee for a limited duration to address the circumstances. After a good cause determination, the Chief Executive Officer must inform the Board of Directors at its next Regular Meeting of all actions taken under this section.
200.5 Service to Rental Locations
Owners, operators, landlords or lessors who provide lease or rented units and require continued service during periods of vacancies shall be required to make application for electric service for each leased or rented unit and shall be subject to the conditions of service set forth in the Cooperative’s Membership Application and Certificate. Owners, operators, landlords or lessors shall be obligated to pay for such service but shall not be required to pay an establishment fee each time a vacancy occurs.
Upon sale of property, the owners, operators, landlords or lessors are responsible for notifying the Cooperative to update the account status. Until a change is requested, the owners, operators, landlords or lessors is responsible for all bills.
200.7 Continuity of Service
The Cooperative endeavors to provide continuous electric service but makes no guarantees against interruptions. If continuous service at a constant voltage is required, the member must install the necessary equipment. Should members require three-phase service, they shall be responsible for providing and operating such protective equipment as is necessary to protect their equipment from damage resulting from loss of power to one or more phases. If electric service is interrupted, the member must determine if the equipment and wiring is functioning properly. Cooperative personnel will not make repairs to members’ wiring or equipment.
The Cooperative shall not be liable for damages occasioned by interruption, failure to commence delivery, or voltage, wave form, or frequency fluctuation caused by interruption or failure of service or delay in commencing service due to accident to or breakdown of plant, lines, or equipment, strike, riot, act of God, order of any court or judge granted in any bona fide adverse legal proceedings or action or any order of any commission or tribunal having jurisdiction; or, without limitation by the preceding enumeration, any other act or things due to causes beyond its control, to the negligence of the Cooperative, its employee, or contractors, except to the extent that the damages are occasioned by the gross negligence or willful misconduct of the Cooperative.
200.8.5 Advanced Metering Opt Out Program
The Advanced Metering Opt Out Program only applies to residential accounts (other than residential accounts with interconnection agreements). A member may request to opt out from use of the Cooperative's advanced meter at a service location. The Cooperative may grant such request subject to certain qualifications and conditions.
- Meter Exchange Fee
A $75 meter exchange fee will be charged for any meter exchange at any service location already equipped with an advanced meter. Any member participating in the Advanced Metering Opt Out Program for new service locations will be required to pay the Cooperative’s establishment fee as outlined in the Cooperative’s Tariff for each location.
- Automatic Payments
To participate in the Advanced Metering Opt Out Program, a member must authorize automatic payments through either the Credit Card Payment Plan or Bank Draft Payment Plan. If a member cancels authorization for automatic payments, then the meter will be exchanged for an advanced meter and the member will be unable to participate in the Advanced Metering Opt Out Program.
- Meter Readings
Each member participating in the Advanced Metering Opt Out Program will be charged a fee of $30.00 each month for non-standard manual meter readings by the Cooperative and for processing of such readings for each service location. An additional $1 per mile charge for service locations further than 20 miles from nearest area office will apply.
If for any month a meter is unable to be read by the Cooperative, the monthly fees will apply and the usage for that month will be estimated based on the member’s previous usage. Any under-billing or overbilling resulting from such estimate will be adjusted after the meter is read.
If a member has paid bills for service for 12 consecutive residential billings (i) without having service disconnected for nonpayment of a bill, (ii) without having been delinquent in the payment of bills more than once, and (iii) has not had more than one returned check, a member participating in the Advanced Metering Opt Out Program may then request a quarterly read schedule. In this event, the member participating in the Advanced Metering Opt Out Program will be charged a fee of $45.00 each quarter for non-standard manual meter readings by the Cooperative and for processing of such readings for each service location. An additional $1 per mile charge for service locations further than 20 miles from nearest area office will apply.
For any member on a quarterly read schedule, the monthly fees will still apply and the usage for each month will be estimated based on the member’s previous usage. Any under-billing or overbilling resulting from such estimate will be adjusted after the meter is read quarterly.
200.9 Meter Tampering
A member’s account will be debited a $500.00 fee plus estimated energy consumed where meter tampering occurs.
200.9.5 Meter Test Fee
Members may receive a meter test on request at no charge once every two years. Any additional meter tests requested by the member within two years of the first test where the meter has been tested and found to be in compliance according to American National Standards Institute (ANSI) Standards will be charged a $55.00 Meter Test Fee. The Meter Test Fee will not be charged to the member if the meter is out of compliance with the applicable ANSI Standard of plus or minus two percent (2%).
Bills will be sent to members each month. Bills are due upon receipt and will become delinquent if not paid by the due date shown on the bill. Bills are not considered paid until Pedernales Electric Cooperative receives the payment. Accounts not paid by the due date may be assessed a $20.00 Late Payment Processing Fee. Any governmental entity asserting eligibility to be billed under Texas Government Code Chapter 2251 may file a written notice asserting their eligibility, and the Cooperative will determine whether the entity is subject to that statute. Bills to all non-residential accounts other than state agencies or other governmental entities that the Cooperative has approved as being subject to Texas Government Code Chapter 2251, may be assessed a Late Payment Processing Fee of $20.00 or 6% of the unpaid balance, whichever is greater, if not paid by the due date. All bills rendered to state agencies or other governmental entities that the Cooperative has approved as being subject to Texas Government Code Chapter 2251, shall be in accordance with that statute. Bills will be calculated under the appropriate rate schedule. If the Cooperative finds that an account is being billed incorrectly, the account will be corrected immediately for future billings and the member will be notified.
200.11 Under-billing and Overbilling
If charges are found to be higher than authorized in the Cooperative’s tariffs or if the Cooperative fails to bill a member for
services, then a billing adjustment will be calculated by the Cooperative and applied in the manner described herein.
Notwithstanding the foregoing, any billing adjustments greater than $5,000 may be adjusted to the date of error if
identified by the Cooperative.
- If the member’s account is under-billed because of failure to receive meter readings, faulty metering equipment or other equipment error resulting in unreported use, the Cooperative will estimate the unbilled amount and adjust the member’s bill accordingly, up to 3 months.
- If the member’s account is under-billed because of billing, rate assignment, processing errors or other similar
circumstance resulting in unreported use, the Cooperative will estimate the unbilled amount and adjust the
member’s bill accordingly, up to 6 months.
- If the member’s account is under-billed because of meter tampering, bypass, diversion or other similar
circumstance resulting in unreported use, the Cooperative will estimate the unbilled amount and adjust the
member’s bill accordingly for the entire period of unreported use.
A deferred payment arrangement may be available for any periods of under-billing except for such periods resulting from meter tampering, bypass, diversion or other similar circumstance.
- If the member’s account is overbilled because of billing, rate assignment, processing errors or other similar
circumstance, the Cooperative will adjust the member’s bill accordingly for the entire period of overbilling.
- If the member’s account is overbilled because of failure to receive meter readings, faulty metering equipment or
other equipment error, the Cooperative will adjust the member’s bill accordingly for the entire period of overbilling.
All bills for electric service are payable by mail, in person at any Cooperative office, or via any of the payment options offered by the Cooperative. The Cooperative may discontinue service to members who fail to pay for service within seven days from the date of the delinquent notice. Members may make arrangements with the Cooperative for payment of delinquent accounts so that they will not be disconnected for non-payment. If the Cooperative dispatches a service representative to collect a delinquent bill, a $75.00 Collection Fee will be included in the collection amount. Failure to pay a service representative the full amount owed at the time may result in immediate disconnection of service. If the member’s service is disconnected, a reconnection will not be made until the account is paid in full and a reconnection fee together with a deposit is paid and when applicable a same day service fee. Under no circumstances will the Cooperative be liable for losses incurred resulting from the disconnection of service due to a member’s failure to pay for electrical service or any other reason for disconnection required by the Cooperative’s policies.
200.13 Payment Options
200.14 On-Bill Financing Program
Any consumer loan to a member with the Cooperative must be in accordance with the Cooperative’s On-Bill Financing Program Manual, any underwriting guidelines, and only after execution of the Cooperative’s required loan and security agreements.
200.15 Discontinuance of Service
Service may be disconnected for any of the following reasons:
- The member in whose name the account is established may request disconnection
- The member’s account is delinquent and unpaid.
- If the member pays a delinquent account balance with a check returned to the Cooperative for insufficient funds.
- Failure to comply with the terms of any payment agreement.
- Failure to pay a deposit when required.
- Failure to pay guaranteed amount when required.
- Where the Cooperative discovers that service is being obtained in any unlawful manner.
- Where a known dangerous condition exists for as long as it exists.
- If the member’s use of electric service interferes with the service of other members.
- If required by the lawful ordinance of a municipality having authority to order such disconnection.
200.16 Reconnection Fee
The Cooperative will assess a $100.00 fee for reconnection after non-payment. Service reconnections after non-payment will not be performed after normal business hours unless the Cooperative determines otherwise. In the event any service reconnections after non-payment are performed after normal business hours on Monday through Friday or on Saturdays or Sundays, a non-refundable same-day service fee of $250 will be required to be paid prior to reconnection. This fee is in addition to the past due balance, reconnection fee, deposits and any other fees required. For good cause, including for natural disasters or other declared emergencies, the Chief Executive Officer may waive, suspend, or modify the Reconnection Fee for a limited duration to address the circumstances. After a good cause determination, the Chief Executive Officer must inform the Board of Directors at its next Regular Meeting of all actions taken under this section.
200.17 Disputed Bills
In the event of disputes between a member and the Cooperative regarding any bill for electric service, the Cooperative will investigate the circumstances and report the results to the member. If the dispute remains, the member may meet with a Cooperative representative to resolve it. If unresolved, the member will be advised of the Member Complaints procedures of the Cooperative. Members are obligated to pay billings that are not disputed.
200.18 Member Complaints
The Cooperative has established procedures to address all complaints from members. Complaints will be investigated and the results will be reported to the complainant. If dissatisfied, the complainant may file a written complaint with either the Cooperative’s General Manager or Assistant General Manager. The complainant will be advised of the results within 10 days of the complaint.
Service should not be disconnected before completion of the review. If the member chooses not to participate in a review, the Cooperative may disconnect service, provided proper notice has been issued under the disconnect procedures.
200.19 Returned Check/Denied Bank Draft/Denied Credit Card
The member’s account will be debited for the amount of each returned check, plus a $30.00 fee. If an account is setup for automatic payment by credit card or bank draft and then is denied, the member’s account will be debited for the denied amount, plus a $30.00 fee. If the member pays a delinquent account balance with a check returned to the Cooperative for insufficient funds the account will be disconnected.
200.20 Member Voting
Each member who is receiving service from the Cooperative shall be entitled to one (1) vote upon each matter submitted to a vote at a meeting of the members. At all meetings of the members at which a quorum is present, all questions shall be decided by a vote of a majority of the members voting thereon in person, by mail, or, when the option is made available to members, electronically, except as otherwise provided by law, the Articles of Incorporation of the Cooperative, or the Bylaws.
200.21 Member Access to Cooperative Records
A member, on written request, is entitled to examine and copy (at the member's expense), at any reasonable time, the books and records of the PEC.
Requests for information are restricted to members of PEC, and the Cooperative reserves the right to charge a fee to the member, payable in part or wholly in advance, if fulfilling the request will require large amounts of employee time.
Most of the information collected, assembled, or maintained in connection with the transaction of PEC business is available to members, with a few exceptions. Inspection of certain records may be limited or denied in cases including: privacy, attorney-client privilege; real estate subject matter, personnel subject matter, security; or matters that are clearly competitive, when the Board of Directors determines in good faith that disclosure presents a compelling risk of likely harm to the Cooperative or its members.
This policy does not cover material that is requested as part of a legal proceeding.
All member requests for information should be directed to:
Open Records Request
Pedernales Electric Cooperative, Inc.
P.O. Box 1
Johnson City, TX 78636
200.22 Account Research Services
When records are requested by subpoena, a fee of $40.00 per hour may be charged to the requestor.
200.23 Easement Release
The Cooperative will assess a $300.00 fee for processing an Application for Easement Release.
200.24 Switchover Policy
In cases where electric service is being provided to a member by the Cooperative and the member requests disconnection of electric service to obtain electric service from another utility certified to the area, the following rules shall apply:
The member shall request the Cooperative, in writing, to disconnect electric service from the desired location.
The member shall pay the following charges prior to disconnection:
- A charge of $100.00 to cover labor and transportation costs involved in the disconnection.
- A charge for distribution facilities rendered idle as a result of the disconnection and not useable elsewhere on the system based on the original cost of such facilities less accumulated depreciation, salvage, and any previous contribution in aid-to-construction.
- A charge for the labor and transportation costs involved in removing any idle facilities. This charge will only apply if removal is requested by the disconnecting member, if removal is required for safety reasons, or if the salvage value of the facilities does not exceed such removal costs.
- All charges for electric service up to the date of disconnection.
Upon payment of the above charges, the member shall receive a paid receipt from the Cooperative for presentation to the connecting utility.
The member shall be advised that the connecting electric utility may not provide service to said member until such connecting utility has evidence that the member has paid all charges provided for under this tariff.
200.25 Status of the Policy
The Service Policy is subject to change at any time by the Board of Directors.
Adopted June 15, 2009
Amended: Aug. 16, 2010; Sept. 20, 2010; Dec. 20, 2010; April 18, 2011;
Sept. 19, 2011; May 21, 2012; May 20, 2013; Aug. 19, 2013; Jan. 21, 2014;
March 17, 2014; April 21, 2014; Sept. 30, 2014; Jan. 20, 2015; July 21, 2015;
Sept. 14, 2015; Sept. 21, 2015; Oct. 20, 2015; Jan. 19, 2016; Feb. 22, 2016; Apr. 18, 2016; May 16, 2016; June 18, 2016; July 18, 2016