At PEC, providing excellent service to our members is a priority. Whatever you need, we’re standing by to help.
Call Us Toll-free
- To speak with a representative: 888-554-4732
Contact center hours are 8 a.m. to 5:30 p.m., Monday through Friday
- Automated payment system: 844-886-9798
- Engineering/planning: 877-372-0391
- For emergencies and power interruptions: 888-883-3379
Make a service request through SmartHub.
Office lobbies are open for self-service payments Monday-Friday, 8 a.m. – 5 p.m. Members can make payments at the PEC Secure Pay Stations in office lobbies, which accept various payments methods including cash, check, and credit card. The drive-thrus are available 24/7, and limited to self-serve PEC Secure Pay Station payments only. For a full list of our many convenient ways to pay, visit the billing and payments page.
In-person appointments may be scheduled by members and those with development and planning needs by calling 888-554-4732, Monday through Friday from 8 a.m to 5 p.m.
If you experience an outage, please report it online at pec.smarthub.coop, text “Outage” to 25022*, or call 888-883-3379.
*Message and data rates may apply.
365 Hwy 29 E.
Bertram, Texas 78605
1530 FM 2673
Canyon Lake, Texas 78133
1949 W. Whitestone Blvd.
Cedar Park, Texas 78613
661 Hwy 290 W.
Dripping Springs, Texas 78620
Johnson City – Headquarters
201 S. Avenue F
Johnson City, Texas 78636
702 Main St.
Junction, Texas 76849
1810 FM 150 W.
Kyle, Texas 78640
10625 W. Hwy 29
Liberty Hill, Texas 78642
4302 N. U.S. 281
Marble Falls, Texas 78654
9115 Circle Dr.
Austin, Texas 78736