For emergencies and power outages, please call 888-883-3379.
To learn more about doing business with PEC, please visit our Vendor Information page.
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Ready to begin electric service at your new home? Visit welcome.pec.coop to learn and being the process to set up your service.
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To disconnect electric service that is in your name, please call us at 888-554-4732, Monday through Friday, between 8 a.m. and 5:30 p.m., visit a PEC office during normal office hours, or or visit SmartHub online and submit a "Disconnect Service" request. Scheduled service disconnections are completed Monday through Friday, between 8 a.m. and 5 p.m., except on holidays.
Please note that we will need one business day to process your request.
Builders and contractors must follow certain specifications when requesting electric service. Please refer to our tariff for details on line extensions, line clearance, easements, and fee schedules. To request service, please call our Engineering Department at 877-372-0391 and press the appropriate number to be transferred to the office closest to your service location. Staff is available Monday through Friday between 8 a.m. and 5 p.m.
PEC Engineering office transfer numbers
To submit information for our engineering staff, use the form below.
Through grants, hands-on volunteering, and in-kind donations, we empower and support local organizations to strengthen our community and make the place we love to live even better. Follow the links below to learn more about our community support programs or to request assistance.
Considering installing solar panels, wind turbines, or other small power-production equipment? Before you begin, please completely review PEC's system interconnection process, and learn more about net metering and our net energy credit.
We offer several convenient billing and payment options, as well as resources to help answer common billing questions.
Still have questions? Use the form below to contact our Member Relations team.
If you need to extend the due date on your current monthly bill, a payment extension may be the right option for you. However, once an extension is granted, the extension is not permanent. Your due date will return to the original date listed on your next bill.
To schedule an extension, log in to SmartHub; you'll find the Payment Extensions option under the Billing & Payments tab. Or you can call us at 888-554-4732, Monday through Friday from 8 a.m. to 5:30 p.m., to request a payment extension.
To set up automatic payments with your credit card or by bank draft, or to manage your current automatic payment agreement, log in to SmartHub or call our automated payment system at 844-886-9798. If you recently signed up for auto pay, please continue to submit your payment as usual until “Do Not Pay” appears on your PEC bill.
Learn more about our Auto Pay Program »
If you are experiencing a power outage, there are three quick and easy ways to report it:
To monitor outages, visit the PEC Outage Center or log in to your SmartHub account.
SmartHub is the control center for managing your PEC account online. You can register or log in online, or download the SmartHub mobile app through the App Store (iPhone or iPad) or Google Play (Android devices).
If you are a registered SmartHub user who has been locked out of your account, or for other SmartHub related issues, please contact us using the form below.
Are you moving out of PEC's service territory and need a letter of credit for your new electric service provider? We're sorry to see you go, but will be glad to email a letter of credit if you'll provide the required information below. Please allow three business days for this process to be completed.
Do you have a suggestion for your cooperative? Just send an email to [email protected] with the pertinent information, and we will review it.
Unable to find the answers you're looking for? Use the form below to contact our Member Relations staff.
Report potential scams to PEC as soon as possible. PEC agents can verify the identity of our employees, and reporting scams helps PEC prevent vulnerable members from falling victim.
Learn more about what PEC does to protect you from scams, and ways to protect yourself »