Billing & Payments
It’s your bill. Pay it your way. With online, phone, cash, check, credit card, and more, we have an option for everyone.
Pay On the Go with SmartHub (credit card and e-check)
SmartHub makes bill payment a breeze. From your computer, phone, or tablet, you can make payments on any of your PEC accounts. Actively manage your account with monthly logins and manual payment, or set it and forget it with stored payment methods and recurring automatic payments by bank draft or credit card.
Learn what SmartHub can offer »
Pay Now Online (credit card and e-check)
If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions. Payments are applied to your account immediately.
Pay by Phone 24/7 (credit card and e-check)
Our secure, automated phone system is perfect for quick and easy payments anytime, any day of the week. Just call 844-886-9798 and follow the prompts.
You may also call us at 888-554-4732 between 8 a.m. and 5:30 p.m., Monday through Friday, to speak with a member relations agent and pay by e-check.
Note: If you receive an unsolicited or suspicious phone call about payment, don’t hesitate to call us at 888-554-4732, Monday through Friday between 8 a.m. and 5:30 p.m., to verify it.
Learn more about how to protect yourself »
Pay at a PEC Secure Pay Station (cash, credit card, and check)
We have convenient, self-service PEC Secure Pay Stations at all of our offices. Use them to make instant payments by cash, e-check, or credit card. You’ll need your account number, and if you pay with cash, change will not be dispensed. You can either pay with the exact amount of cash or the difference will be credited to your next bill. Self-service PEC Secure Pay Stations are available 24/7 outside PEC offices or inside offices Monday-Friday, 8 a.m.-5 p.m.
Pay by Mail (check and money order)
If you prefer to pay your bill by mail, please send it to the following address:
PEC
P.O. Box 1
Johnson City, Texas 78636
Pay with Western Union (cash)
Western Union is now accepting PEC payments at participating locations. A fee of $1.50 will be applied by Western Union to all transactions for processing PEC payments. Find and visit a participating Western Union location near you.
Pay Closer to Home with MoneyGram (cash)
With convenient locations across our service area, MoneyGram is an easy-to-use service that allows you to pay your bill closer to home. MoneyGram will accept cash payments and apply them securely and immediately to your account for a $1.50 merchant fee. Please reference PEC receiver #15898 when posting payments.
Payment Plans
Take control of your electric bill with our Fixed Payment Plan or Average Payment Plan, available to residential, farm/ranch and water well members who are current on their accounts and have at least 12 months of billing history at the same location. You may enroll anytime, and payments under either plan begin with the first bill rendered after enrollment.
Fixed Payment Plan
You’ll pay a fixed amount each month based on the average electric use at your location during the 12 months before the plan starts. We will review your account periodically to determine if the plan should be reset to help prevent an excessive annual correction. This plan may also be known as budget billing. View a sample bill here »
Average Payment Plan
Your payment is calculated based on the rolling 12-month use average at your location. Unlike the Fixed Payment Plan, your bills will not be the same amount every month. This plan may also be known as budget billing. View a sample bill here »
Prepaid Payment Option
Pay as you go. This option allows you to pay for service before charges are incurred, eliminating late payment and reconnection fees. You can refill your account balance on SmartHub, online, by phone, by mail, or at a PEC Secure Pay Station. Eligibility requirements apply — contact us to learn more.
For more information, or to sign up for a payment plan or Auto Pay, call us toll-free at 888-554-4732, Monday through Friday between 8 a.m. and 5:30 p.m.