Outage Center
Despite our resolute commitment to keeping your power on, outages are unavoidable. To help you prepare for a possible service interruption, we’ve collected everything you need to know on this page.
Report a Power Outage
If you need to report a power outage, please use one of the following options.
Call 888-883-3379 » Log in to SmartHub »
You can also learn more about reporting your outage and what information to know beforehand.
Click on the topics below to learn more.
Be informed Show More
- Understand the types of outages and their causes
- How PEC is preparing for winter
- Know the difference between power lines and telecom lines
- Breaking down ERCOT alerts
- Power Rush Hour vs. ERCOT alerts
- How PEC restores power during an outage
- Sign up for emergency texts
- Still have questions? See our outages FAQ
- Stay informed by following PEC on: